Technical Sales Manager

 Oseco is seeking talented energetic and highly motivated employees with a positive attitude to join our team!

If you are dedicated and willing to work hard for an organization that cares about its people and loves to see them produce outstanding results, then this may be just the opportunity you have been waiting for! We are currently accepting resumes for a Technical Sales Manager.

Summary:

The Technical Sales Manager (CSM) reports to the Vice President; Sales & Marketing and is primarily responsible for the management of the Technical Sales and Order Entry teams, including all day-to-day activities of the CS/OE teams. The Customer Service Manager plays a critical role in the proactive identification of any circumstances that may have a negative effect on Client’s ability to provide superior customer service and is responsible for ensuring all escalation situations are handled quickly and efficiently to achieve the best possible outcome for the customer and the company.

Education/Experience Requirements:

  • Bachelor’s Degree and 5+ years of business experience or Bachelor’s Degree and 2+ years of experience in Managing Customer Service or related field.
  • Proficiency in MS Word and Excel, with strong working knowledge of ERP systems.
  • Working knowledge of CRM systems, preferably Salesforce.

Skills Needed:

  • Strong leadership skills with ability to effectively manage direct reports. This includes ensuring that each member of the team has a solid understanding of their roles, responsibilities and expectations.
  • Conducting feedback sessions and performance evaluations on time, holding employees accountable for their actions and taking corrective measures when necessary, and acting as a source of motivation and encouragement during stressful times.
  • Excellent verbal and written communication skills combined with ability to be a good listener and communicate effectively with individuals at all levels, both inside and outside of the organization.
  • Strong business acumen with ability to understand organizational goals and objectives, develop strategic plans for the Customer Service team designed to support the achievement of those goals, and the hands-on aptitude to implement any required changes.
  • Ability to lead cross-functional teams and effectively manage participants who are not direct reports, ensuring completion of team objectives.
  • Ability to practice critical thinking skills and strike the appropriate balance between satisfying the customer and making the right decision.
  • Self-confident with ability to assess situations, make sound decisions, and resolve problems or issues for the customer autonomously.
  • Strong customer service skills, able to manage customer inquiries and complaints swiftly and maintaining positive customer experience
  • Strong organizational skills with ability to handle multiple priorities efficiently and effectively.
  • Ability to see the big picture and strike a balance between written processes and common-sense practices as situations arise.
  • Ability to identify, monitor and analyze critical metrics and make recommendations for process or other changes required to provide best in class customer service.
  • Strong sense of urgency and commitment to leading continuous quality improvement.
  • Strong attention to detail.
  • Ability to manage stress and work under pressure.
  • Technical/engineering background preferred.
  • Ability to work in a fast-paced work environment.

Essential Job Functions:

  • Work with the supply chain team to develop, implement, and maintain processes designed to provide notice of any product service gaps that will negatively affect our ability to meet customer expectations.
  • Manage the development of all outgoing communication to customers and reps and develop templates as required to ensure that messages are delivered in a positive, consistent manner by the entire team.
  • Work closely with the sales organization to assist in finding acceptable resolution to significant customer issues, ensuring that everyone involved receives timely, accurate information relating to all facts surrounding the issue.
  • Direct activities of the Technical Sales and Order Entry teams through effective utilization of the Leads within each group.
  • Monitor daily activity reports to ensure timely processing of orders and response to customer inquiries, implementing corrective actions as required during heavy activity periods.
  • Work closely with the operations, marketing and segment management team to ensure that TS/OE Specialists receive required training and information for new product introductions, product discontinuations, and program implementations.
  • Work with and/or lead cross-functional teams as required to identify, develop and implement new process or process improvements as need to support the goals and objectives of the organization.
  • Work closely with the Manager of IT to identify, recommend, develop and implement system improvements required to improve the speed and accuracy of the order entry process as well as the integrity of the data captured within Syteline.
  • Participate in leadership, process and product training as required.

About Our Company

Oseco is a division of the Halma Group, a $1 Billion group of 40+ companies across the globe. Oseco, located in Broken Arrow, OK, has been manufacturing rupture discs, explosion vents, and pressure relief devices for over thirty years. Oseco is known for their ability to problem solves and provide custom solutions and intelligent design.  Oseco was chosen as Broken Arrow Manufacture of the Year in 2017, Business of the Year in 2014 and Manufacturer of the Year in 2012.

Mission and Our Brand

Oseco delivers exceptional Life Safety and Equipment Protection for our global customer base, built on a foundation of Safety and Best Quality; we deliver Custom Solutions based on Performance and Reliability.

We do some amazing things!

  • Mythbusters, one of our clients, has relied on Oseco to provide them with quality products for many of their episodes.
  • We have made explosion vents for the Space X Dragon Supply Capsule for the International Space Station.                                                      
  • Oseco solves customer problems daily: From 42”pipe protection on Chemical Process plants around the world to Health Care portable oxygen dispencers: Pressure safety devices in upstream Oil and Gas to Fire Suppression in large construction earth moving equipment.

Our Expertise

We have over 30 years of engineering and testing experience, Oseco offers products with the highest technical specifications, quality accreditations, integral burst detection systems and industry best lead-times.  100% of our products are manufactured locally. 

Oseco Culture

The team at Oseco is a progressive, efficient and engaged group of talented individuals who focus on building relationships and achieving our goals.   We truly believe in continuous improvement and regularly use Lean Manufacturing techniques to help drive ongoing efficiency gains and delight our customers. 

We offer a family-oriented, casual environment with a real work/life balance because we understand that our personal lives are just as important as our professional lives. 

In addition to offering a competitive base pay and fostering an open, friendly, fun and respectful work environment; we offer the following benefits:

Benefits:

  • Medical & Dental Plans (company & employee share in the cost of the premiums)
  • Vision Insurance
  • 401(k) Plan with Company Match
  • Flexible Spending Account
  • Additional Life Insurance for employee, spouse & children
  • Aflac Insurance
  • Gym Membership Discount

Company Paid Benefits:

  • Performance Based Bonus Plans
  • Short-Term Disability
  • Long-Term Disability
  • Life Insurance (2 X annual salary)
  • Generous Paid Time-Off Policy
  • Nine Paid Holidays Per Year
  • Tuition Reimbursement Program
  • Scholarship Program for our employees’ children
  • Employee Assistance Program
  • Company Paid Training Programs (employees average 60 hrs. of training per year)
    • Lean Manufacturing
    • Marketing
    • Project Management
    • Leadership
  • Wellness Programs
  • We like to celebrate our Successes by having many Company events (Christmas Party, Oseco Olympics, Chili Cook off, Drillers Baseball games, March Madness, lunch celebrations and monthly jump start breakfast etc…)   

If you like to work hard and enjoy the daily challenge of keeping people safe in an energetic rapidly growing organizational environment, then further information about our company and each of our open positions can be reviewed at our award winning website at www.oseco.com

If you are interested in any of our open positions or know someone who may be interested please send your resume to our Human Resource Manager, Robyn Stange @ rstange@oseco.com.